Water bills are due on the 15th of every month. A 10% penalty will be added on the next business day. Bills must be paid by 5:00 pm on the 25th of each month to avoid being disconnected. We will no longer honor payments in the drop box after 5:00 pm on the 25th.
New Residents can find the New Water Service application by Clicking Here
Trash service is provided by Advanced Disposal. Should you have any questions regarding your service or a missed pick-up, please call Advanced Disposal at 704-596-9428. Missed pick-ups must be reported withing 24 hours.
For your convenience, Frequently Asked Questions have been answered in the links below. Should you have specific questions regarding your bill or service, please feel free to call Town Hall at 704-263-4779.
Frequently Asked Questions:
There is an emergency number posted on the fence at the pump station for you to call – 704-747-8632.
Call Town Hall at 704-263-4779.
Call Town Hall at 704-263-4779 or Public Works at 704-263-0289.
To report a water or sewer problem call Town Hall at 704-263-4779
Trash is picked up every week on Monday or Tuesday. Recycle is every other Wednesday.
Your pick up days are based on where you live. Call Town Hall at 704-263-4779 and they will be happy to provide you with your days.
No. The Town has an ordinance which prohibits placing these on the street. All such waste must be behind the curb.
Swimming pool adjustments are offered once per calendar year. The adjustment will be made only to the sewer charges.
Residents must pay for the water fee as it is stated on their bill.
If you would like your yearly adjustment applied, please bring your bill to Town Hall.
Yes. If a leak has occurred and been repaired, residents may bring their bill and repair receipt to Town Hall for a one-time adjustment. This type of adjustment can be used one time per calendar year.
The repair receipt must be presented in order for the adjustment to be processed.
Yes. A $50.00 fee is assessed on any account that has not been paid by 5:00 pm on the 25th of each month.
The last day to pay is the 25th of the month before 5:00pm. If the 25th of the month falls on a weekend, payment will be due the following business day by 5:00 pm to avoid disconnection.
Please keep in mind that the 10% penalty is applied after the 15th of the month. In order to avoid any additional charges to your account, payment is due the 15th by 5:00 pm.
The water bill is due on the 15th of each month at 5:00 pm. If the 15th of the month falls on a weekend, payment is due the following business day by 5:00 pm.
If payment is not received by the due date, a 10% finance charge will be added to the account.
We accept Visa, Mastercard, Discover, Cash or Check. At this time, we are unable to accept American Express cards.
Bills can be paid online, by phone, by mail or in-person.
- Town Hall has an afterhours drop-box. We recommend including the bottom portion of your bill in an envelope with your check. We do not advise placing cash in the drop-box.
- Click Water Payment to pay your bill online ($2.00 fee).
- Call Town Hall at 704-263-4779 to make your payment via phone ($3.00 fee).
For new accounts, applications and deposits received before 3:00 pm (Monday through Friday) will be turned on same-day. After 3:00pm, water will be turned on the next business day.
For late-payment cutoffs, if payment is made in full by 3:00 pm (Monday through Friday) water will be turned on the same-day. Residents paying after 3:00pm will have the water reconnected the next business day.
All properties inside the Town Limits must have Town water.
Applications are available at Town Hall. You will need to provide a copy of your ID and a rent receipt, lease agreement, or proof of purchase.
A soft credit check will be preformed to determine the deposit amount. Deposit amounts range from $150.00 to $250.00 and a $5.00 fee will be charged for the credit check, per customer.
You can also obtain the application on our website.